Our Refund Policy

Can You Get a Refund on an IPTV Subscription or Reseller Panel?

It’s a fair question, and one we get asked before almost every purchase. Because credits and subscriptions are digital products that activate the moment you receive them, our refund policy works a little differently to a physical shop, so here’s exactly how it breaks down.

Before Your Panel or Subscription Is Activated

If you’ve paid but your panel or subscription hasn’t gone live yet and you change your mind, just message us. We’ll refund you in full, no questions asked. This is the simplest case, nothing has been delivered yet, so there’s nothing to weigh up.

Once Activation Has Happened

Once your reseller panel is live or your subscription is running, we’re generally not able to offer a refund. This isn’t us being difficult, it’s standard practice across digital access products. The moment credits become usable or a subscription starts streaming, the value has already changed hands. You can read more about how credits and activation work on our subscription plans page and our IPTV reseller plans page.

That said, we’re not trying to catch anyone out. If something has genuinely gone wrong on our end, keep reading.

When a Refund Is Due

  • We made an error and charged you the wrong amount
  • A panel or subscription was never activated despite payment being confirmed
  • There’s a verified technical fault on our side that we can’t fix within a reasonable timeframe

When a Refund Won’t Be Given

  • You’ve already used some or all of your credits
  • You’ve simply changed your mind after activation
  • The problem is caused by something outside our control, your internet connection, your device, or how an app is set up on your end
  • Your account was suspended for breaching our Terms of Service or Disclaimer

How Common Is This Kind of Policy?

If you’ve shopped around the UK IPTV reseller market at all, this pattern will look familiar. Providers such as gbreseller.co.uk run comparable policies for the same reason we do, once a digital credit or access line has been issued, it can’t be handed back the way a physical product can. It’s less a company-specific rule and more how the whole category works.

How to Actually Request One

Message us on Telegram or WhatsApp with your order details and a quick explanation of what happened. We usually reply within a few hours, and if a refund is due, it goes back to your original payment method. No forms, no waiting on hold.

Still not sure whether your situation qualifies? Head over to our contact page or check our homepage for the fastest way to reach us, we’d rather talk it through than leave you guessing.