Refunds depend on whether activation has already taken place. Full details are covered in the Refund Policy.

Frequently Asked Questions

Q: What does IT Panels UK actually do?

IT Panels UK provides IPTV reseller panels and personal subscription plans for customers across the UK and Europe. Subscription plans are for personal household access, and reseller plans are for those who want to sell access to their own customers.

Q: Do I need technical experience to use a panel or subscription?

No. Most customers are set up and running within minutes, whether they are a first time subscriber or a new reseller.

Q: What subscription lengths are available?

We offer monthly, 3 month, 6 month, and 12 month subscription plans, each available in standard or premium tiers.

Q: Do subscriptions auto renew?

No. Every plan is a one time payment for the length chosen. Nothing renews automatically or gets charged without an active top up.

Q: Can I top up credits at any time?

Yes. There is no fixed contract and no minimum commitment, so credits can be topped up on the reseller's own schedule.

Q: What is Sub Reseller status, and how do I unlock it?

Sub Reseller status unlocks on orders above 300 credits, allowing a reseller to distribute credit blocks to their own resellers.

Answers to the questions we get asked most, about IPTV subscriptions, reseller panels, credits, and how everything actually works.

General Questions

What does IT Panels UK actually do?

We provide IPTV reseller panels and personal subscription plans for customers across the UK and Europe. If you want access for your own household, check our subscription plans. If you want to sell access to your own customers, our reseller plans cover that instead.

Is IPTV technology legal?

Yes. IPTV is simply a delivery method for streaming content over the internet. What matters is licensing, not the technology itself. Our full position on this is covered in our Disclaimer.

Do I need technical experience to use a panel or subscription?

No. Most customers are set up and running within minutes. Everything is built to be simple from day one, whether you're a first time subscriber or a new reseller.

Which countries do you support?

Our panels and subscriptions are built to perform well across the UK, Ireland, and mainland Europe. Coverage keeps expanding, so message us if you're unsure about a specific region.

Subscriptions

What subscription lengths are available?

We offer monthly, 3 month, 6 month, and 12 month plans, each in standard or premium tiers. Full pricing is on our subscription plans page.

What's the difference between standard and premium?

Premium costs a little more but adds priority server access and better stream stability. Standard is the more budget friendly option for everyday use. Both include free app activation.

Do subscriptions auto renew?

No. Every plan is a one time payment for the length you choose. Nothing renews automatically, and nothing gets charged without you actively topping up again.

Reseller Panels and Credits

How does the credit system work?

One credit equals one month of access. Credits never expire, so you can use them whenever you're ready. Full credit pricing by tier is on our reseller plans page.

Can I top up credits at any time?

Yes. There's no fixed contract and no minimum commitment. Top up whenever you need more, on your own schedule.

What is Sub Reseller status, and how do I unlock it?

Sub Reseller status unlocks on orders above 300 credits. It lets you distribute credit blocks to your own resellers, effectively building a business under your business.

Is app rebranding available?

Yes, for larger orders. App rebranding lets bigger resellers put their own branding on the customer facing app. Message us for details on eligibility.

Payments and Activation

How quickly is my panel or subscription activated?

Usually the same day payment is confirmed, often within a few hours. Activation is one of the fastest parts of the whole process.

Can I get a refund?

Refunds depend on whether activation has already happened. The full breakdown, including when refunds are and aren't available, is on our Refund Policy.

What payment methods do you accept?

Payment details are shared directly when you get in touch, since options can vary depending on your location. Message us on Telegram or WhatsApp to confirm what works for you.

Support

How do I contact support?

Telegram and WhatsApp are the fastest ways to reach us. Visit our contact page for direct links and response hours.

Do you offer phone support?

Due to how our systems are set up, we're not able to take calls directly. WhatsApp and Telegram get you a faster response anyway, usually within a few hours.

Where can I read your full terms and policies?

Our Terms of Service, Privacy Policy, Refund Policy, and Disclaimer cover everything in detail.